Hygiene & Safety
CLEAN AND SAFE: OUR COMMITMENT
The safety of our customers and employees is a priority for the Luna Group. Therefore, we follow the hygiene and cleaning protocols, assuming the recommendations of the World Health Organization and the Health and Tourism Bureau of Portugal (Clean & Safe seal).
KNOW SOME OF THE MEASURES
We guarantee the European Tourism Covid-19 Safety Seal together with the Clean & Safe 2021 Seal. This new European Health and Safety Protocol aims a safe reopening of tourist activity in time for the summer season, as well as promoting the European Union's reputation as a quality tourist destination.
The Clean & Safe 2021 Seal and the European Tourism Covid-19 Safety Seal certify the practices implemented in this area, duly articulated nationally and internationally.
The safety of our customers and employees is a priority for the Luna Group. Therefore, we follow the hygiene and cleaning protocols, assuming the recommendations of the World Health Organization and the Health and Tourism Bureau of Portugal (Clean & Safe seal).
KNOW SOME OF THE MEASURES
- Provision of disinfectant gel dispensers at the entrances of hotels and areas with higher traffic such as bars and restaurants;
- Frequent and regular disinfection of surfaces and areas of greatest contact in all common areas (including lobbies, elevators, door handles, public bathrooms, bars and restaurants, sun loungers and the pool area, spas, buffets, kids club, etc.);
- Reinforced disinfection of Accommodation Units and surfaces with greater contact (eg television controls, door handles, tables and other surfaces, bathrooms, etc.);
- Frequent airing of common areas and rooms between reservations, keeping a day's break between client occupancy;
- Adoption of distance rules and preventive measures in the restaurant and bar areas, menus and adjusted meal plans (eg breakfast and snacks available for take away, grab & go, etc.); li>
- Specific training, by a certified external company, of our employees for the implementation and regular supervision of hygiene protocols;
- Employees properly equipped with personal protective equipment and respective uniforms, always keeping in mind the compliance with the practices recommended by DGS and WHO, regarding hand hygiene, respiratory etiquette, social conduct and daily temperature control.
We guarantee the European Tourism Covid-19 Safety Seal together with the Clean & Safe 2021 Seal. This new European Health and Safety Protocol aims a safe reopening of tourist activity in time for the summer season, as well as promoting the European Union's reputation as a quality tourist destination.
The Clean & Safe 2021 Seal and the European Tourism Covid-19 Safety Seal certify the practices implemented in this area, duly articulated nationally and internationally.