Privacy Notice – Website

Grupo Luna is committed to ensuring the security of personal data, which is why it has prepared this document which describes the conditions under which GRUPO LUNA processes your personal data, hereinafter referred to as “Holders”.
GRUPO LUNA respects the Holders' right to privacy and declares that it complies with the applicable legal and regulatory provisions in terms of privacy and protection of personal data, adopting the appropriate measures to guarantee the privacy and confidentiality of the personal data transmitted by the Holders.
In order to clarify the processing of data, as well as its purpose and the rights that assist data subjects, it is advisable to periodically read this Privacy Notice.
For clarification of doubts, the Holders have at their disposal the following e-mail address: complianceofficer@lunahoteis.com

Who is responsible for processing your personal data?
Grupo Luna Hotéis is responsible for processing the personal data of its customers (or potential customers), partners, suppliers and guests, in accordance with the terms of the data protection legislation in force in the European Union (the General Regulation on the Data Protection – GDPR).

The Luna Hotéis Group can be contacted at Rua de S. Pedro lote 28 R/C, 8200 Albufeira, through the telephone contact +351 289 009 400 and through the following e-mail address book@lunahoteis.com

What personal data do we collect?
The personal data we collect depend on the context of your interactions with Grupo Luna, within the scope of your business activity and in fulfilling the obligations to which you are legally bound.
Grupo Luna collects and processes the personal data that are provided by the Holders through the various contacts that are established between the parties, both in person and by telephone, by post or email.

What are the purposes that precede the collection of your personal data and what is the basis for its treatment?
Grupo Luna ensures that the processing of your personal data is carried out within the scope of the purpose for which they were collected, or for purposes compatible with the initial purpose for which they were collected. In addition, we process your personal data for legally foreseen purposes.

Management of clients, guests and reservations and management of potential clients/guests
The processing of your data is necessary for the execution of the contract to be concluded between you and Grupo Luna, or for carrying out pre-contractual measures at your request. If you do not provide your data, we will not be able to provide you with the requested or contracted services.
Guest data may be communicated to third parties, namely public authorities for the purposes of complying with legal or contractual obligations.

Supplier management
The processing of your data is necessary for the execution of the contract to be concluded between you and Grupo Luna, or for carrying out pre-contractual measures at your request. If you do not provide your data, we will not be able to fulfill the contractual obligations assumed.

Management of complaints and contacts received by Grupo Luna
You can send us, through the e-mail address book@lunahoteis.com, suggestions or complaints regarding the services provided by Grupo Luna. Your personal data will be collected to analyze and resolve the situation underlying your suggestion or complaint and will be treated based on the legitimate interests of Grupo Luna

For what period do we keep your personal data?
The personal data collected and processed are kept, in view of their purpose, in compliance with the applicable legal deadlines.
In cases where a legal period does not apply with regard to the conservation and storage of personal data, such data will only be stored and preserved for the appropriate period and to the extent necessary, taking into account the purposes for which they were collected, unless, in At some point, the holder of the personal data, within legal limits, exercise their rights of opposition or erasure, or withdraw their consent.

Who can we share your personal data with?
Grupo Luna may share your personal data with third parties, which will have access to them. Such third parties include public authorities, partners, service providers, among others.

Within the scope of its activity, Grupo Luna may use subcontractors, who will access and process your personal data in accordance with Grupo Luna's instructions.

For this, we guarantee that such subcontractors offer sufficient guarantees for the execution of appropriate technical and organizational measures, so that the treatment meets the requirements of the RGPD and other applicable legislation, as well as ensures the defense of the rights of the holders of personal data.

Thus, Grupo Luna may also share your personal data when such sharing is necessary or appropriate in light of the applicable legislation, for the fulfillment of legal obligations to which it is bound, to respond to requests from public authorities, in the event that they are in question. vital interests of the holder of the personal data or of third parties, for the protection of the rights and property of Grupo Luna, or when you have given us your prior consent.

What are the rights of the holders of personal data?

Under applicable law, you may exercise the following rights:
- Right of Access: obtain confirmation that your personal data are or are not being processed and, if so, access them.
- Right of Rectification: obtain the rectification of inaccurate personal data concerning you and request that your incomplete personal data be completed;
- Right to Erasure: obtain the erasure of your personal data, except in cases where there are grounds that validate its conservation;
- Right to Restriction of Treatment: obtain the limitation of the processing of your personal data when these relate to certain categories of data or purposes of treatment;
- Right of Portability: receive the personal data you have provided us, in a structured format for current use and automatic reading, as well as requesting the transmission of your personal data to another controller;
- Right of Opposition: to object, at any time, to certain processing of your personal data, such as, for example, in the case of processing personal data for direct marketing purposes;
- Right not to be subject to Automated Individual Decisions, including Profiling: not to be subject to any decision taken exclusively on the basis of automated processing, including profiling, which has effects in its legal sphere or which significantly affects it in any way similar.

In order to exercise your rights, you must contact us via email: complianceofficer@lunahoteis.com

Furthermore, you are guaranteed the right to withdraw your consent whenever you have given it, through the means indicated above. The withdrawal of consent does not, however, invalidate the treatment carried out up to the date of withdrawal.
The holder of personal data also has the right to file a complaint with the CNPD, or another competent control authority, as well as to resort to any other judicial remedy, if he considers that his personal data are not subject to processing. by Grupo Luna, pursuant to current legislation and this notice.

What security measures are adopted?
Grupo Luna uses several security measures, including authentication tools, encryption and digital certificates to help protect and maintain the security, integrity and availability of your personal data.
Although the transmission of data via the internet or website cannot guarantee total security against intrusions, Grupo Luna and its service providers and commercial partners use their best efforts to implement and maintain physical, electronic and procedural security measures aimed at protecting the personal data of the Data Subjects in compliance with the applicable data protection requirements.

Under what circumstances do we transfer your personal data to third countries?
The activity conducted by Grupo Luna may involve the transfer of your personal data to third countries – located outside the European Union or which do not belong to the European Economic Area – even if this occurs occasionally and always in the relationship established with other services used by the Group. Luna.
In such situations, all necessary and appropriate measures will be taken to ensure the protection of your personal data.
One of these situations occurs in the scope of the Luna Group's presence on social networks, having a limited influence on the data processing carried out by the operators of these networks (for example, member management and general information management). In situations where we have no influence, we try to ensure, as far as possible, that social media operators act in accordance with the privacy and data protection requirements required by the GDPR. However, in many cases, we have no influence on this data processing carried out by operators and we do not have clear knowledge of the data being processed on certain occasions.
The operators of the social networks manage the entire IT infrastructure of the service, applying their own privacy and data protection rules and, in addition, maintain their own relationships with users (insofar as these are registered users of the social network) . Furthermore, the operators are fully responsible for all matters relating to the data of the user profiles to which Grupo Luna does not have access.
Facebook: https://www.facebook.com/privacy/policy
Instagram:https://help.instagram.com/155833707900388
LinkedIn: https://br.linkedin.com/legal/privacy-policy

How do we use “Cookies”?
To find out more about cookies and how Grupo Luna uses them on its website, please refer to our Cookie Notice.

In no way, cookies will be used to invade the User's privacy, they are only used to identify the User and draw their profile in order, for example, to send marketing and/or promotional actions and market studies.

Cookies are stored on the hard drive of the User's computer to save their preferences, such as, for example, the login/password, in case the User chooses the option to enter automatically on the next visit.

If the User wants to, he can disable cookies in his web browser, but he will lose some of the functionalities. The User has the option of configuring their browser to be notified, on the computer screen, of the receipt of cookies and to prevent their installation on the hard drive. Information relevant to this configuration is available in instructions and manuals of the browser itself.

Changes to the Privacy Notice
This Privacy Notice may be updated or changed at any time and without prior notice.

All updates to the Privacy Notice will be communicated through a notice on our Website: https://www.lunahoteis.com/, so that such changes can be immediately apprehended.