Booking office (+351) 289 009 400

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BOOK AT THE BEST PRICE

  • Portugal

    • Algarve

        Luna Olympus
        Luna Hotel da Oura
        Luna Solaqua
        Luna Miramar Club
        Luna Clube Oceano
        Luna Alvor Bay
    • Centro

        Luna Hotel Serra da Estrela
        Luna Chalets da Montanha
        Luna Hotel de Tábua
        Luna Fátima Hotel
        Luna Hotel Turismo
        Luna Esperança Centro
    • Norte

        Luna Arcos Hotel
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Frequently Asked Questions (FAQ)

Luna Hotels & Resorts | Web Oficial - Frequently Asked Questions (FAQ)
My reservation has been canceled. How do I proceed?
If your reservation was canceled for one of the following reasons:
1. Fact related to the Declaration of State of Emergency enacted in your country of origin or in Portugal;
2. Closure of borders attributable to the Pandemic outbreak of Covid disease19;
3. Hotel closing for your stay.
Know that you can reschedule your reservation or request a Voucher, by contacting (+351) 289 009 400 or book@lunahoteis.com.


What reservations are eligible for a Voucher?
All reservations, with a stay between March 13, 2020 and September 30, 2020, that are not made and that are canceled for the reasons mentioned in 1.
For all cancellations of reservations for other reasons, the conditions of the contracted rate apply.


How can I order a Voucher?
If you comply with points 1. and 2., you can request a Voucher for the paid amount of your reservation. Please note that your Voucher will be valid for stays until December 31, 2021 and can be used as a total or partial payment for one or more future bookings.
Request your Voucher, by contacting (+351) 289 009 400 or book@lunahoteis.com. You will receive it in your mailbox within a maximum period of fifteen days after request.


What if you want to make a new reservation?
You can change the dates and destination of your reservation, without being charged any change fee, until December 31, 2021. However, you must take into account the need to bear any price differential in relation to new dates.


How is the Voucher used?
When you receive your Voucher by e-mail, contact our services by phone (+351) 289 009 400, or by mail book@lunahoteis.com. You must indicate the voucher code and the desired alternative.


Can the Voucher be used in any Luna Hotels & Resorts development?
Yes, the Voucher can be used in any enterprise of the Luna Hotels & Resorts Group.


When does the Voucher expire?
The Voucher expires on December 31, 2021. If it is not used by that date, you will be entitled to a refund of the amount in credit, to be made within fourteen working days, from that date.
We remind you that your Voucher can be used as a total or partial payment for a future reservation. The new stay booked with your voucher must be completed in full by December 31, 2021.


Does the reservation have to be made in my name?
The Voucher allows you to make a future reservation on your behalf. Alternatively, you can transfer the Voucher and its associated rights, to another name you have indicated.


What happens if I book a stay with a price below the value of the Voucher?
In this case, we will issue another voucher to cover the fare difference.


What happens if I book a stay for more than the voucher?
In this situation, you must pay the respective difference.


Will the Voucher bring new booking restrictions?
The stay booked with Vouchers will be subject to the regular Terms and Conditions of the new reservation.


What happens if I booked through a travel agency or a third party?
You should contact your travel agency for more information.


If I have any questions, who can I turn to?
In any event, our call center is at your disposal through the contacts (+351) 289 009 400, or by mail book@lunahoteis.com.

Book here

Book now

BEST PRICE GUARANTEED

  • Portugal

    • Algarve

        Luna Olympus
        Luna Hotel da Oura
        Luna Solaqua
        Luna Miramar Club
        Luna Clube Oceano
        Luna Alvor Bay
    • Centro

        Luna Hotel Serra da Estrela
        Luna Chalets da Montanha
        Luna Hotel de Tábua
        Luna Fátima Hotel
        Luna Hotel Turismo
        Luna Esperança Centro
    • Norte

        Luna Arcos Hotel

Number of Nights: X