Booking office (+351) 289 009 400

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BOOK AT THE BEST PRICE

  • Portugal

    • Algarve

        Luna Alvor Bay
        Luna Alvor Village
        Luna Hotel da Oura
        Luna Olympus
        Luna Solaqua
        Luna Miramar Club
    • Centro

        Luna Chalets da Montanha
        Luna Esperança Centro
        Luna Fátima Hotel
        Luna Hotel Serra da Estrela
        Luna Hotel Turismo
        Luna Hotel dos Carqueijais
        Luna Hotel de Tábua
    • Norte

        Luna Arcos Hotel
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Frequently Asked Questions (FAQ)

Luna Hotels & Resorts | Web Oficial - Frequently Asked Questions (FAQ)
Has your reservation been cancelled? Was the hotel of your stay closed?
If your booking has been cancelled due to the declaration of state of emergency decreed in your country of origin or in Portugal or with the closure of borders attributable to the Outbreak of the Pandemic Covid-19 disease, or if the hotel of your stay was closed, you can reschedule your booking or request a voucher by sending us an email to book@lunahoteis.com

What are the eligible bookings to obtain a voucher?
All bookings with a stay between 13th March 2020 and 30th September 2020, which were not made or have been cancelled due to the declaration of state of emergency decreed in the country of origin or in Portugal or also with the closure of borders attributable to the outbreak of the Pandemic Covid-19 disease or due to the closing of the hotel. For all other cancellation reasons, the conditions of the contracted rate apply.

Request a voucher
You can request a voucher in the amount of your booking deposit if the booking has been cancelled due to COVID-19 or the closing of the hotel. Your voucher will be valid for stays until 31.12.2021 and can be used as payment, or partial payment, of one or more future bookings.
The new reservation must be made in full by 31.12.2021 . You will receive your voucher by email within fifteen days of your request.

Do you need to make a new reservation?
You can change the dates and destination of your booking without being charged any modification fees, if the reservation has been cancelled due to the COVID-19 or the hotel closing, until 31st December 2021. However, you will have to pay any price difference for the new dates you require.

Using the voucher
How can I use a voucher?
When you receive your voucher by email please reach our call center (00351 289 009 400) and inform the voucher code to use it or send us an email to book@lunahoteis.com

Can I redeem the voucher in any Luna Hotels & Resorts resort?
Yes, you can redeem your voucher in any of Luna Hotels & Resorts.

When does the voucher expire?
The voucher expires on 31 December 2021. If not used by 31st December 2021, the guest is entitled to a refund of the amount in credit, to be made within 14 working days from that date.
Your voucher can be used as payment, or partial payment, for a future booking. The new stay booked with your voucher must be held in full until 31.12.2021.

Does the reservation have to be made in my name?
The voucher allows you to make a future reservation in the name of the person in the original booking or transfer to another name indicated by you. 

What happens if I book a stay at a price lower than the voucher value?
We will issue another voucher that covers the fare difference. 

What happens if I book a stay worth more than the voucher value?
You will have to pay any difference if the new rate is more expensive. 

Will the voucher bring new booking restrictions?
The stay booked with vouchers will be subject to the regular Terms and Conditions of the new booking.

Others
What happens if I have booked through a travel agency or a third party?
Please contact your travel agency for more information.

Book here

Book now

BEST PRICE GUARANTEED

  • Portugal

    • Algarve

        Luna Alvor Bay
        Luna Alvor Village
        Luna Hotel da Oura
        Luna Olympus
        Luna Solaqua
        Luna Miramar Club
    • Centro

        Luna Chalets da Montanha
        Luna Esperança Centro
        Luna Fátima Hotel
        Luna Hotel Serra da Estrela
        Luna Hotel Turismo
        Luna Hotel dos Carqueijais
        Luna Hotel de Tábua
    • Norte

        Luna Arcos Hotel

Number of Nights: X